Return and Refund Policy

Effective Date: August 1, 2026

This policy applies to purchases made directly from Vassia Labs through our website. Vassia Labs is operated by Standard Bull LLC, a Wyoming limited liability company.

30-Day Try-It Guarantee

Try Vassia Labs for 30 days after delivery. If the product is not right for you, contact us within 30 days of delivery to request a return.

One opened bottle per customer is eligible for return under this guarantee. Additional bottles from the same order must be unopened, unused, and in their original packaging. Vassia Labs covers standard return shipping for approved U.S. returns.

Return Eligibility

To qualify for a return:

• The request must be submitted within 30 days of delivery.
• You must provide the order number or other proof of purchase.
• The return must be approved before the product is sent back.
• Opened-product returns are limited to one bottle per customer.
• Any additional bottles must be unopened, unused, and in their original packaging.

Empty or substantially used bottles, repeat or abusive claims, gift cards, final-sale items, and products damaged after delivery are not eligible unless required by law.

How to Start a Return

Email support@vassialabs.com with your order number and the reason for the return. If approved, we will provide return instructions and, where applicable, a prepaid standard return-shipping label.

Approved returns must be sent using the instructions provided and shipped back within 7 days of approval. Returns sent without approval may be refused.

Return Shipping

Vassia Labs covers standard return shipping for approved returns within the United States. Original expedited shipping charges, if any, are non-refundable unless the return is due to our error or required by law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@vassialabs.com with your order number, a description of the issue, and clear photos of the product, packaging, and shipping box.

If the claim is approved, we may offer a replacement, refund, or store credit depending on the issue and available stock.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Your bank, card issuer, or payment provider may require additional processing time.

We reserve the right to refuse a refund when a return does not meet this policy or appears fraudulent or abusive.

Order Cancellations

To request a cancellation, contact us immediately at support@vassialabs.com. We process orders quickly and may be unable to cancel an order after it has been packed, shipped, or handed to the carrier.

Refused or Undeliverable Packages

If a package is refused, returned to sender, or undeliverable because of an incorrect or incomplete address, we may deduct shipping, return-shipping, handling, or carrier fees from any refund or store credit unless prohibited by law.

Contact

Vassia Labs
Operated by Standard Bull LLC
Email: support@vassialabs.com
Phone: +1 302 290 8182