Shipping Policy

Effective Date: June 17, 2026

This Shipping Policy applies to purchases made directly from Vassia Labs through our website. Vassia Labs is operated by Standard Bull LLC, a Wyoming limited liability company.

Shipping Locations

Vassia Labs currently accepts and ships orders within the United States only.

We do not currently ship internationally. We may refuse or cancel orders placed for delivery outside the United States or to addresses we believe are connected to freight forwarding, package forwarding, reshipping, unauthorized resale, or product diversion.

If a customer uses a freight forwarder, package forwarding address, reshipping service, or similar service, the order will be considered delivered once the carrier confirms delivery to the U.S. address provided at checkout.

We are not responsible for delays, damage, loss, customs fees, import duties, delivery issues, or other problems that occur after delivery to a forwarding, reshipping, or third-party address.

Shipping Cost

We offer free standard shipping on orders shipped within the United States, unless otherwise stated at checkout.

Shipping offers may be changed, suspended, or discontinued at any time.

Order Processing Time

Orders placed and successfully paid on a business day are generally processed and handed to the carrier the same business day. Orders placed after our daily processing cutoff, on weekends, or on U.S. federal holidays will generally be processed and handed to the carrier on the next business day.

Business days are Monday through Friday, excluding U.S. federal holidays and carrier holidays.

Processing times may be longer during launches, promotions, high-volume periods, inventory delays, payment review, fraud screening, or circumstances outside our reasonable control.

Estimated Delivery Time

Estimated standard delivery time is generally 2–5 business days after the order has shipped.

Delivery times are estimates only and are not guaranteed unless expressly stated at checkout.

Actual delivery times may vary due to carrier delays, weather, public holidays, high-volume shipping periods, incorrect or incomplete addresses, failed delivery attempts, supply interruptions, or events outside our reasonable control.

Shipping Delays

We aim to ship orders within the stated processing time. If we become aware that we cannot ship your order within the stated timeframe, we may contact you with an updated estimated shipping date and any available options.

If required by law, we will give you the option to agree to the delay or cancel the unshipped order for a refund.

If we are unable to ship your order and cannot obtain any required consent to delay, we may cancel the order and issue a refund for the unshipped item or order.

Order Tracking

Once your order has shipped, tracking information may be sent by email or SMS, depending on the contact details provided at checkout.

Tracking updates are provided by the carrier. Carrier scans and tracking updates may take time to appear after the shipping label is created.

Incorrect or Incomplete Shipping Information

Please review your shipping details carefully before placing your order.

We are not responsible for orders that are delayed, lost, returned, or delivered incorrectly because of inaccurate, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address, contact us immediately at support@vassialabs.com. We cannot guarantee that address changes can be made after an order has been placed.

Once an order has been packed, shipped, or handed to the carrier, we may not be able to change the shipping address.

Returned, Refused, or Undeliverable Packages

If an order is returned to us because of an incorrect or incomplete address, failed delivery attempt, refusal of delivery, unclaimed package, forwarding issue, or carrier return, we may offer one of the following options where available:

• Reshipment at the customer’s expense

• Store credit minus any shipping, handling, return, or carrier fees

• Refund minus any shipping, handling, return, or carrier fees

We reserve the right to deduct shipping, handling, return shipping, carrier, and processing costs from any refund or store credit unless prohibited by law.

Lost or Stolen Packages

If tracking shows that your order was delivered but you cannot locate it, please first check with household members, neighbors, building management, mailrooms, parcel lockers, and the carrier.

Once a carrier marks a package as delivered to the shipping address provided at checkout, Vassia Labs is not responsible for theft, loss, misplacement, or delivery issues at that address.

However, we will do our best to assist you with available carrier information where possible.

Damaged Packages

If your order arrives damaged, contact us within 7 days of delivery at support@vassialabs.com with:

• Your order number

• A clear description of the issue

• Photos of the product

• Photos of the packaging and shipping box

Please keep the product and packaging until your claim has been reviewed.

Damaged, defective, or incorrect items are handled according to our Return and Refund Policy.

Order Acceptance

Receiving an order confirmation does not mean your order has been accepted, approved, or shipped.

We reserve the right to refuse, cancel, hold, or limit any order at our discretion, including orders that appear fraudulent, high-risk, incorrectly priced, placed with inaccurate shipping information, or placed in breach of our Terms of Service.

If an order is canceled after payment has been captured, we will issue a refund for the canceled item or order.

Contact

For shipping questions, contact us at:

Vassia Labs
Operated by Standard Bull LLC
Email: support@vassialabs.com
Phone: +1 302 290 8182