FAQ
QUESTIONS
FAQ
Frequently asked questions.
Answers about Vassia Labs Clinical Density Shampoo, ingredients, usage, shipping, returns, and scalp-care routines.
Shipping
Free US shipping
Fulfilment
California fulfilled
Returns
14-day returns
Product
A premium scalp-focused shampoo made for better wash days, cleaner-feeling roots, stronger-feeling strands, and fuller-looking hair. Not magic. Just a more serious shampoo.
No. It is a cosmetic haircare product, not a medical hair-loss treatment. It does not claim to regrow hair, stop hair loss, cure hair loss, or prevent baldness.
No. It is non-medicated and made for daily scalp-focused cosmetic haircare.
It is made for people noticing flat roots, weak-looking strands, shedding concerns, scalp buildup, oiliness, dryness, or a scalp that feels like it has been ignored by civilisation.
Yes. The formula is suitable for men and women, although the brand tone is intentionally more female-leaning.
Hair & Scalp
It can help hair look and feel fresher, lighter, and less weighed down by cleansing buildup and supporting a cleaner-feeling scalp. It does not guarantee hair regrowth.
It is designed for people who care about shedding as part of their scalp routine, but it does not diagnose, treat, cure, or prevent medical hair loss.
It helps cleanse oil, buildup, and residue while supporting a more balanced-feeling scalp. It also includes aloe vera, sodium hyaluronate, panthenol, betaine, chamomile, and centella asiatica for comfort and hydration support.
This is not an anti-dandruff medication. If you have dandruff, irritation, or a scalp condition, speak with a healthcare professional before use.
Ingredients
Caffeine, niacinamide, panthenol, aloe vera, sodium hyaluronate, saw palmetto, rosemary extract, pumpkin seed extract, green tea, chamomile, centella asiatica, ginseng, hydrolyzed wheat protein, tocopherol, betaine, and zinc PCA.
It is naturally inspired, not 100% natural. It combines botanical extracts, vitamins, humectants, conditioning ingredients, and gentle cleansers. Nature got help. Sensible, frankly.
Yes. Based on the ingredient list, it does not include SLS/SLES, traditional silicones, or added fragrance/parfum.
We do not position this as a DHT-blocking medical treatment. It includes scalp-focused ingredients such as saw palmetto and pumpkin seed extract, but it remains a cosmetic shampoo.
Usage
It can be used daily or as needed based on your hair and scalp type. If your scalp is sensitive, start slowly and adjust from there, because apparently even scalps have opinions.
Apply to wet hair and scalp, massage for about 60 seconds, then rinse thoroughly. Follow with conditioner if your ends need extra softness.
This is a cosmetic shampoo and is not intended to replace medical treatment. If you use medical hair-loss treatments, follow professional medical advice.
Results
Your scalp may feel cleaner from the first wash. Hair may feel softer and lighter with repeated use. Fuller-looking wash days may take consistent use over time. Results vary, because biology refused to be convenient.
No. It does not claim to regrow hair, stop hair loss, treat hair loss, cure hair loss, or prevent baldness. It supports scalp balance, stronger-feeling strands, and fuller-looking hair.
Safety
It is sulfate-free and fragrance-free, but if your hair is coloured, bleached, chemically treated, or your scalp is sensitive, patch test first or check with your stylist.
Stop using the product and rinse thoroughly. If irritation continues, contact a healthcare professional.
No. Cosmetic shampoos are not approved by the FDA like drugs. Vassia Labs Clinical Density Shampoo is a cosmetic product, not a drug or medical treatment.
Shipping & Company
We currently ship to customers in the United States.
Orders are fulfilled through our California warehouse partner. Delivery is typically 4–7 business days after dispatch.
Yes. Shipping is free for US customers.
Vassia Labs is operated by Standard Bull LLC, DBA Vassia Labs. Orders are fulfilled through our California warehouse partner.
Returns & Support
We offer 14-day returns, subject to our Returns & Refund Policy.
For hygiene reasons, opened or used products are not accepted for return unless the item arrived damaged or defective.
Email us at hello@vassialabs.com. Elegant? Maybe. Functional? Finally.
Still have questions?
Our support team can help with product, shipping, and order questions.